We're here to help! Whether you have questions about your order, need assistance with payments, or want to learn more about our products, our support team is ready to assist you.
Support Email: truncs.apparel@gmail.com
Response Time: We typically respond within 24-48 business hours
How Can We Help?
Our customer support team can assist you with a wide range of inquiries. Please don't hesitate to reach out about any of the following topics:
Orders & Shipping
- Order status and tracking information
- Shipping delays or missing packages
- Address corrections or delivery issues
- International shipping inquiries
- Order modifications or cancellations
Payments & Billing
We use Stripe as our secure payment processor to handle all transactions safely and efficiently. If you experience any payment-related issues, we can help with:
- Payment processing errors or declined transactions
- Stripe payment verification issues
- Billing questions or invoice requests
- Refund status and processing times
- Payment method updates or changes
- Charge disputes or unauthorized transactions
Note: All payment information is processed securely through Stripe. We never store your complete credit card details on our servers.
Returns & Exchanges
- Return authorization and instructions
- Exchange requests for different sizes or items
- Damaged or defective product reports
- Return shipping labels
- Refund processing timeframes
Product Information
- Size and fit recommendations
- Material and care instructions
- Product availability and restocking
- Weight system guidance (Lightweight, Midweight, Heavyweight)
- Layering system recommendations
Account & Website
- Account creation and login issues
- Password reset assistance
- Website technical difficulties
- Newsletter subscription management
- Privacy and data requests
Contact Us
To get in touch with our support team, please email us at:
Email: truncs.apparel@gmail.com
When contacting us, please include your order number (if applicable) and a detailed description of your issue to help us assist you more quickly.
What to Include in Your Message
To help us resolve your inquiry faster, please provide:
- Order number (if your question relates to a specific order)
- Email address used for your order or account
- Detailed description of your question or issue
- Photos (if reporting a damaged or defective item)
- Error messages (if experiencing technical difficulties)
Additional Resources
You may also find helpful information in:
We're Here to Help
At Everyday Layer, customer satisfaction is our priority. We're committed to providing you with the best possible experience, from browsing our products to receiving your order and beyond. Don't hesitate to reach out with any questions or concerns.
